E-Mail Support Agent
Streamline your email support with AI-powered classification, ticket creation, and personalized automated responses.
The Email Support Agent leverages the power of 913.ai and seamless integrations to automate your email support workflows. Here’s how it works:
1. Triggering Events
Integrated with tools like Gmail, the agent identifies new incoming emails or updates to threads as triggers. For example, it can fetch emails flagged with specific labels or assigned to a certain inbox category.
2. Processing with LLMs
• Classification: Emails are classified into categories such as support tickets, inquiries, or spam.
• Data Extraction: Relevant details like customer name, issue type, or product details are extracted.
• Knowledge Retrieval: The agent taps into a connected knowledge base to gather specific answers or solutions.
3. Automation and Action
• Compose Responses: The agent drafts highly customized, professional responses tailored to the context of the email.
• Ticket Logging: For support tickets, it integrates with tools like HubSpot to log the case details, attach relevant documents, and set up workflows.
• Document Storage: Attachments or generated content are saved in Google Drive for easy reference.
The Email Support Agent reduces the time spent on repetitive email tasks, improves response quality, and ensures customer satisfaction through timely and accurate answers. With natural language descriptions, building and customizing this agent is simple and intuitive, making it adaptable for businesses of any size.
